Returns Policy

RETURNS

All items sold on the KO Sports website are subject to 14 day money back guarantee, and as such customers are entitled to a full refund on items purchased within this time period. This 14 working day period begins the day of delivery.

If for any reason you are unsatisfied with your items, to be eligible for a refund you must report your request to us within the 14 day period.


This means that if you would like to return your order for a refund, you will be entitled to a full refund on any unopened and unused items purchased within this time period. This 14 working day period begins the day of delivery.

Returned goods must be sent at the buyer’s expense and should be via recorded delivery (tracking number) and with the adequate insurance (if applicable) for the return journey.

 

FAULTY OR WRONG ITEMS

If your order arrives and it is damaged or incomplete, the customer must inform KO Sports within 7 days of the item postage.
No claims beyond that period will be considered.

Defective or damaged goods must be returned by the buyer. The buyer will be entitled to a full refund and a refund of any costs incurred returning the products if they are found to be defective upon receipt.
 Returned goods must be sent at the buyer’s expense and should be via recorded delivery and with the adequate insurance for the return journey. 
The buyer has a duty to take reasonable care of the items. Goods to be returned must be clearly marked showing the original invoice number and stating the alleged fault.